Effective Date: Feb 2nd 2026
At Mitosyn Sciences, customer satisfaction is important to us. We offer returns in accordance with the policy outlined below.
Return Eligibility
We accept returns on unused, unopened, and unaltered products within 14 days of delivery.
To be eligible for a return:
The item must be in its original packaging
The product must be unused and unopened
Proof of purchase (order number or receipt) is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
For safety and quality assurance reasons, we do not accept returns on:
Opened or used products
Items that have been altered or tampered with
Items returned outside the 14-day return window
Return Process
To initiate a return, please contact us at [support@yourdomain.com] within 14 days of receiving your order.
Include:
Your order number
Reason for return
If your return is approved, you will receive instructions on how to send the item back.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
A damaged item
An incorrect item sent by us
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: mitosynsciences@proton.me